Refund policy

Refund & Replacement Policy — Design Your Own

At Design Your Own, we take pride in the quality of our customized products. Since all items are made to order, we want you to be completely satisfied with your purchase. Please review our refund policy below.

Eligibility for Refund/Replacement

You may request a refund or replacement within 7 days of receiving your product if:

  • The item arrived damaged
  • You received the wrong item (not what was ordered)
  • There is a manufacturing defect in the product
  • There is a printing/engraving defect

How to Request a Refund

To initiate a refund or replacement request, you must contact our Customer Support team before any refund or replacement is processed, and provide the following:

  • Clear photo(s) and/or video of the damaged, defective, or incorrect item

You can reach us via:

Our support team will review your submission and guide you through the next steps.

Important Notes

  • Refund/replacement requests without supporting photo or video evidence will not be processed.
  • Requests made after 7 days of receiving the product will not be eligible for refund or replacement.
  • Since our products are custom-made, refunds/replacements are only applicable to the cases listed above (damage, wrong item, or defects) — not for change of mind or personalization errors made by the customer during order placement.
  • Once approved, refunds will be processed to the original payment method within 5 business days, or a replacement will be dispatched within 7 business days.