Home / How Customization Works

How Customization Works

Nothing we sell exists until you order it. There is no warehouse of finished mugs waiting for a name to be added — every item is printed, engraved or assembled after you place the order, in our own workshop in Saddar, Rawalpindi.

That is the whole business, and it explains every step below.

The five steps

  1. Pick your product. Choose the item, and the size or colour if it has options.
  2. Add your details. Type the name, message or text you want on it, and upload your photo or logo. You can upload at checkout, or send it to us on WhatsApp afterwards — either works.
  3. We send you the design to approve. Before anything goes near a printer or engraver, we confirm the design with you. This is the step that matters most, and the next section explains why.
  4. We make it. Allow 3–7 working days once the design is approved.
  5. It ships. Then 3–7 working days in transit, with a tracking number by SMS or email. Shipping is a flat Rs 299 anywhere in Pakistan, and you can pay the courier in cash on arrival.

About the preview on the product page

On many products you will see your typed name appear on the image as you type. That preview is there to help you picture the result — it is indicative only. It is not the file we print from, and the exact position, size and font of the finished piece are set by us when we prepare your artwork.

The design we send you for approval is the real thing. Read it carefully — names, spellings, dates, initials — because that is exactly what gets made.

What we can personalise

  • Names and text in English
  • Names and text in Urdu, set in Nastaliq as standard
  • Photographs — a single portrait, a couple, a family group, a pet
  • Company logos, on anything from a single name badge to a bulk order of diaries
  • Dates, quotes and short messages

What we can fit depends on the product — a keychain holds a good deal less than a 12×12 inch name plate. If you are unsure whether your text will fit, send it to us before you order and we will tell you.

If you don't have a design

That is not a problem, and we do not charge for it. Send us whatever you have — a photo, a logo, or just a description of what you want — on WhatsApp at 0348-0111117, and we will put a design together for you to approve.

If you are sending a photo or logo, our artwork and file guide is worth two minutes of your time. It is the difference between a sharp print and a soft one.

Once you have approved the design

We start making it immediately, which means it cannot be changed or cancelled after that point. Everything is custom, so an approved piece cannot be resold to anyone else.

If we make a mistake — the wrong item, a printing or engraving fault, or damage in transit — send us a photo within 7 days of delivery and we will replace it. What we cannot replace is a spelling that was wrong on the design you approved, which is why we ask you to check it properly.

Do you need it by a particular date?

Tell us before you order. Message 0348-0111117 with the date and the product, and we will tell you honestly whether it can be done. Some items we can move faster than others. We would rather turn work away than miss a wedding or a prize day.

Ready to start?

Design your own gift · Artwork & file guide · Frequently asked questions · Shipping & delivery

Questions before you order

Still unsure? Message us and we will answer in minutes during shop hours.

How do I send you my photo, name or logo?

Upload it on the product page when you add the item to your cart, or send it to us on WhatsApp at 0348-0111117 after ordering — either works.

Will I see the design before you print it?

Yes. We always confirm the design with you before final printing. Nothing is printed or engraved until you've approved it.

What quality does my image need to be?

The higher the resolution, the better the print — that's the whole rule. PNG is our preferred format. Screenshots and images that have been forwarded around a few times lose detail, so send the original file where you can. If what you send isn't good enough to print well, we'll tell you before we print it, not after.

What if I spell a name wrong when I order?

The design confirmation is the moment to catch it, so read it carefully — names, dates and spellings especially. Once you approve it, that is exactly what gets made.

Can you engrave in Urdu?

Yes. We produce Urdu name jewellery, cufflinks and plates in Nastaliq. Send us the exact spelling you want and check it on the design we send back.

I don't have a design — can you help?

Yes, and we don't charge for it. Tell us what you have in mind and send whatever you've got — a photo, a logo, or just an idea — and we'll put something together for you to approve.

How long will my order take?

Everything is made to order. Allow 3–7 working days for us to print or engrave your item, then 3–7 working days for delivery.

Can I get it faster?

Sometimes — it depends on the product, as some are quicker to make than others. Message us on WhatsApp at 0348-0111117 with your date before you order and we'll tell you honestly whether we can meet it.

How much is delivery, and where do you deliver?

Rs 399 flat, anywhere in Pakistan, whatever the size of your order. We deliver nationwide, including Karachi, Lahore, Islamabad and Rawalpindi, Faisalabad, Multan and Peshawar.

Do you deliver outside Pakistan?

No — we ship within Pakistan only. If you're abroad and sending a gift home, place the order to the Pakistani delivery address. You can pay by bank transfer, or the person receiving it can pay the courier in cash.

Can I collect from your office?

Yes. We're at Office S-186, 5th Floor, City Center, Bank Road, Saddar, Rawalpindi. Call 051 8442048 or WhatsApp 0348-0111117 first so your order is ready when you arrive.

How do I track my order?

You'll get a tracking number by SMS or email as soon as your order is dispatched.

Can I pay cash on delivery?

Yes, on every order, anywhere in Pakistan. No advance payment — you pay the courier when your parcel arrives.

What other payment methods do you accept?

Bank transfer and Easypaisa. Message us on WhatsApp and we'll send you the details.

What if it arrives damaged or printed incorrectly?

Contact us within 2 days of delivery with a photo or video of the problem and we'll replace it or refund you. That covers damage, the wrong item, manufacturing faults and printing or engraving defects. We can't process a claim without the photo or video, so send that first.

Can I return it if I change my mind?

No. Every item is made to order with your name, photo or message on it, so it can't be resold. Returns are for damaged, wrong or defective items only.

Can I cancel or change my order after paying?

No — we start work as soon as your order is confirmed. If anything needs changing, tell us before you approve the design, as that's the last point at which it can be altered.

Do you take corporate and bulk orders?

Yes, and it's a large part of what we do — branded diaries, pens, mugs and bottles, engraved name badges, desk and cabin plates, and award shields. Minimum quantities depend on the product. Call or WhatsApp 0348-0111117 and we'll quote you.

Do you make these yourselves?

Yes. Everything is printed and engraved in our own workshop in Rawalpindi — we don't resell or drop-ship. It's why the range is this wide and why we can help you with a design.

How do I contact you?

WhatsApp or call 0348-0111117, phone 051 8442048, or email support@designyourown.pk.