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Artwork & File Guide

The quality of what you send us sets a ceiling on the quality of what we can print. This page is short, and following it is the single easiest way to get a sharper result.

The short version

  • PNG is our preferred format. JPG is fine too.
  • The higher the resolution, the better the print. There is no trick here — more detail in, more detail out.
  • Send it as a document, not as a photo, if you are using WhatsApp. This matters more than anything else on this page.
  • For engraved metal and acrylic, send a vector file if you have one.

Why "send as document" matters so much

When you attach an image in WhatsApp as a photo, WhatsApp compresses it to save data. The version that reaches us is smaller and softer than the one on your phone, and no amount of care at our end recovers the detail that was thrown away.

Attach it as a document instead and the original file arrives intact. On WhatsApp that means using the paperclip or plus icon and choosing Document rather than Gallery or Photos.

If a picture has been forwarded through several chats before it reaches you, it has been compressed at each step. Ask whoever took it to send you the original.

What works and what doesn't

Usually fine: a photo taken on a modern phone and sent as a document. A logo file your designer gave you. A scan of a photograph.

Usually a problem: a screenshot. An image saved from Instagram, Facebook or a website. A photo of a photo taken on a phone. A logo copied from the corner of a website, which is almost always too small for print. A picture that has been through several WhatsApp forwards.

Photographs of people

Good light does more for a printed photo than resolution does. A picture taken near a window will nearly always print better than one taken under a ceiling bulb at night.

Beyond that: make sure the face is reasonably large in the frame rather than a small figure in a wide shot, and go easy on heavy filters — they tend to look stronger on paper, metal or ceramic than they do on a screen. If you want the background removed, just say so and we will handle it.

Company logos

For printed items — mugs, bottles, diaries, mouse pads — a good PNG with a transparent background is all we need.

For engraved work — brass and steel name badges, acrylic shields and plaques, metal wallet cards, desk plates — a vector file gives a noticeably cleaner result. Engraving follows outlines, and a vector file has real outlines rather than pixels we have to trace. If your designer can send an AI, EPS, SVG or PDF version, send that.

If all you have is a small PNG of your logo, send it anyway and we will tell you whether it will hold up at the size you need.

Urdu and other scripts

Send us the exact text, typed out, rather than a picture of it. We set Urdu in Nastaliq as standard, and typed text means we can position and size it properly.

Check the spelling carefully on the design we send back for approval — that is the last point at which it can be corrected.

If your file isn't good enough

We will tell you before we print, not after. If what you have sent will not print well at the size of your product, we will say so and suggest what to do instead. Nobody benefits from us quietly printing a blurry photo onto a name plate.

No artwork at all?

Send us the idea and we will design it for you, at no extra cost. A description, a rough sketch, a reference picture — anything is a starting point.

How to send it

Upload it at checkout when you place your order, or send it to us afterwards on WhatsApp at 0348-0111117, quoting your order number. You can also email support@designyourown.pk.

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How customization works · Design your own gift · Frequently asked questions · Contact us

Questions before you order

Still unsure? Message us and we will answer in minutes during shop hours.

How do I send you my photo, name or logo?

Upload it on the product page when you add the item to your cart, or send it to us on WhatsApp at 0348-0111117 after ordering — either works.

Will I see the design before you print it?

Yes. We always confirm the design with you before final printing. Nothing is printed or engraved until you've approved it.

What quality does my image need to be?

The higher the resolution, the better the print — that's the whole rule. PNG is our preferred format. Screenshots and images that have been forwarded around a few times lose detail, so send the original file where you can. If what you send isn't good enough to print well, we'll tell you before we print it, not after.

What if I spell a name wrong when I order?

The design confirmation is the moment to catch it, so read it carefully — names, dates and spellings especially. Once you approve it, that is exactly what gets made.

Can you engrave in Urdu?

Yes. We produce Urdu name jewellery, cufflinks and plates in Nastaliq. Send us the exact spelling you want and check it on the design we send back.

I don't have a design — can you help?

Yes, and we don't charge for it. Tell us what you have in mind and send whatever you've got — a photo, a logo, or just an idea — and we'll put something together for you to approve.

How long will my order take?

Everything is made to order. Allow 3–7 working days for us to print or engrave your item, then 3–7 working days for delivery.

Can I get it faster?

Sometimes — it depends on the product, as some are quicker to make than others. Message us on WhatsApp at 0348-0111117 with your date before you order and we'll tell you honestly whether we can meet it.

How much is delivery, and where do you deliver?

Rs 399 flat, anywhere in Pakistan, whatever the size of your order. We deliver nationwide, including Karachi, Lahore, Islamabad and Rawalpindi, Faisalabad, Multan and Peshawar.

Do you deliver outside Pakistan?

No — we ship within Pakistan only. If you're abroad and sending a gift home, place the order to the Pakistani delivery address. You can pay by bank transfer, or the person receiving it can pay the courier in cash.

Can I collect from your office?

Yes. We're at Office S-186, 5th Floor, City Center, Bank Road, Saddar, Rawalpindi. Call 051 8442048 or WhatsApp 0348-0111117 first so your order is ready when you arrive.

How do I track my order?

You'll get a tracking number by SMS or email as soon as your order is dispatched.

Can I pay cash on delivery?

Yes, on every order, anywhere in Pakistan. No advance payment — you pay the courier when your parcel arrives.

What other payment methods do you accept?

Bank transfer and Easypaisa. Message us on WhatsApp and we'll send you the details.

What if it arrives damaged or printed incorrectly?

Contact us within 2 days of delivery with a photo or video of the problem and we'll replace it or refund you. That covers damage, the wrong item, manufacturing faults and printing or engraving defects. We can't process a claim without the photo or video, so send that first.

Can I return it if I change my mind?

No. Every item is made to order with your name, photo or message on it, so it can't be resold. Returns are for damaged, wrong or defective items only.

Can I cancel or change my order after paying?

No — we start work as soon as your order is confirmed. If anything needs changing, tell us before you approve the design, as that's the last point at which it can be altered.

Do you take corporate and bulk orders?

Yes, and it's a large part of what we do — branded diaries, pens, mugs and bottles, engraved name badges, desk and cabin plates, and award shields. Minimum quantities depend on the product. Call or WhatsApp 0348-0111117 and we'll quote you.

Do you make these yourselves?

Yes. Everything is printed and engraved in our own workshop in Rawalpindi — we don't resell or drop-ship. It's why the range is this wide and why we can help you with a design.

How do I contact you?

WhatsApp or call 0348-0111117, phone 051 8442048, or email support@designyourown.pk.